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SHIPPING INFORMATION

Shipping Policy - Madrix Living1. Shipping Coverage2. Shipping Costs3. Order Processing4. Delivery Timeframes5. Shipping Method6. Order Tracking7. Missing Items8. Returns & Refunds9. Return Shipping Costs10. Restocking Fees11. Contact Us

Shipping Policy - Madrix Living

Effective Date: 01 April 2026

At MadixLiving, we are committed to providing a smooth, reliable, and transparent shipping experience.  ​ ​Please review the details below to understand how we handle orders and deliveries. 


1. Shipping Coverage

We currently ship to the following countries:

Australia, the United States, the United Kingdom, Canada, Romania, Italy, Spain, Israel, Switzerland, Denmark, Portugal, New Zealand, and South Africa.

We are continuously working to expand our shipping network to additional regions. 


2. Shipping Costs

 Free shipping is available on all orders within all supported countries. 

 No hidden fees – all charges are clearly displayed at checkout.


3. Order Processing

Orders are processed within 1–2 business days (Monday–Friday)

Cut-off time: 18:00 (AEST)

Orders placed on weekends or public holidays will be processed on the next business day


4. Delivery Timeframes

  • Estimated delivery time: 5–7 business days
  • Total delivery time: 6–9 business days (including processing)

Please note that delivery times are estimates and may vary due to factors outside our control, such as customs delays, weather conditions, or carrier disruptions.


5. Shipping Method

  • We partner with trusted international couriers such as DHL, FedEx, and UPS
  • All shipments are fully insured
  • We aim to use eco-friendly packaging materials whenever possible

    • If your order is lost or arrives damaged, please contact our support team for assistance.


6. Order Tracking

  • Once your order has been shipped, you will receive an email containing:

    • Tracking number
    • Shipping carrier details

    • You can track your order directly through our website using the provided tracking number.

    If you need help, our support team is always available to assist you.


7. Missing Items

  • If an item is missing from your order:

    • We will investigate the issue and offer a replacement or refund as quickly as possible.


8. Returns & Refunds

  • Returns are accepted within 30 days of delivery
  • Items must be unused, undamaged, and in original packaging
  • Personalized items are non-returnable


Refunds

  • Processed within 14 days after receiving the returned item
  • Issued to the original payment method


9. Return Shipping Costs

  • Defective, damaged, or incorrect items:
  • Return shipping is free of charge
  • Change of mind or incorrect order:
  • Return shipping costs are the customer’s responsibility

10. Restocking Fees

  • We do not charge any restocking fees on returns.

11. Contact Us

  • For any questions regarding shipping, tracking, or returns, please contact us at:
  • 📧 info@madrixliving.com