Privacy Policy – MadrixLiving
Effective Date: 01 April 2026
At MadixLiving, we are committed to protecting your privacy and ensuring transparency in how your personal information is collected, used, and safeguarded.
This Privacy Policy explains how we handle your information when you visit or make a purchase from MadixLiving.com.
By using our website, you agree to the terms outlined in this policy.
Information We Collect
We may collect personal information when you:
- Visit our website
- Place an order
- Contact customer support
- Subscribe to emails or marketing
Personal Information Includes:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment-related information (processed securely via third-party providers)
We may also collect technical data such as:
- IP address
- Browser type
- Device information
- Website usage data
2. How We Use Your Information
We use your information to:
- Process and deliver your orders
- Provide customer support
- Improve our website and services
- Communicate order updates and important information
- Send marketing emails (only if you opt-in)
- Prevent fraud and ensure security
3. Sharing Your Information
We only share your information when necessary to operate our business:
Service Providers
We work with trusted third parties for:
- Payment processing
- Shipping and logistics
- Website hosting
- Email communication
These providers only access your data to perform their services.
Legal Requirements
We may disclose information if required by law or to protect our rights, customers, or business.
Business Transfers
In the event of a merger, sale, or restructuring, your data may be transferred as part of the business.
4. Cookies & Tracking Technologies
We use cookies to:
- Improve website performance
- Remember user preferences
- Analyze website traffic
- Deliver relevant advertising
You can disable cookies through your browser settings, but some features of the website may not function properly.
5. Email Communications
By providing your email address, you agree to receive:
- Order confirmations and updates
- Customer service communication
- Marketing emails (if subscribed)
You can unsubscribe at any time using the link provided in our emails.
6. Data Retention
We retain your personal information only as long as necessary to:
- Fulfill your order
- Provide services
- Comply with legal obligations
When no longer required, your data is securely deleted or anonymized.
7. Data Security
We take appropriate security measures to protect your information, including:
- Secure (SSL) encryption
- Trusted payment gateways
- Restricted access to sensitive data
However, no system is completely secure, and we cannot guarantee absolute protection.
8. International Data Transfers
As a global business, your information may be processed in different countries.
By using our website, you consent to the transfer of your data across international borders.
9. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections or updates
- Request deletion of your data
- Withdraw consent for marketing
To exercise these rights, please contact us.
10. Children’s Privacy
Our website is not intended for children under the age of 13.
We do not knowingly collect personal information from children.
11. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for their content, privacy practices, or policies.
12. Advertising & Analytics
We may work with advertising and analytics partners to:
- Understand user behavior
- Improve marketing performance
- Deliver relevant ads
These third parties may use cookies or similar technologies.
13. Changes to This Policy
We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated effective date.
Continued use of our website means you accept these changes.
14. Contact Information
If you have any questions about this Privacy Policy, please contact us:
📞 +852 9735 9843
