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Return & Refund Policy

Return & Refund Policy – MadrixLiving1. Scope2. Contact Information3. Return Eligibility4. How to Initiate a Return5. Return Shipping Costs6. Specific Return ScenariosChange of MindDefective or Damaged ItemsIncorrect Item ReceivedItem Not DeliveredOrder Cancellation7. Return Instructions8. Refund Process9. Non-Returnable Items10. Restocking Fees11. Return Address12. Legal Rights13. Need Help?

Return & Refund Policy – MadrixLiving

Effective Date: 01 April 2026

At Madixliving, we want you to shop with confidence. If you are not completely satisfied with your purchase, we’re here to help with a straightforward and transparent return process. 

 

1. Scope

This policy applies to all purchases made through madixliving.com. 



2. Contact Information

 For all return and refund inquiries, please contact us:


3. Return Eligibility

You may return your order within 30 days of delivery without providing a reason.

To qualify for a return:

  • Items must be unused, undamaged, and in original packaging
  • All tags, labels, and accessories must be included


4. How to Initiate a Return

Contact us at info@madixliving.com with your order number and reason for return

Our team will review your request and provide return instructions

If applicable, a return shipping label will be provided


5. Return Shipping Costs

Defective, damaged, or incorrect items:

Return shipping is free of charge

Change of mind or incorrect order:

Return shipping costs are the customer’s responsibility


6. Specific Return Scenarios

Change of Mind

Returns are accepted within 30 days if the item is unused and in original condition.

Defective or Damaged Items

  • Contact us within 48 hours of delivery
  • Provide photos for assessment
  • We will offer a replacement or full refund

Incorrect Item Received

We will arrange a replacement and cover all return costs.

Item Not Delivered

If your order does not arrive:

  • Contact us for investigation
  • If confirmed lost, we will issue a replacement or full refund

Order Cancellation

  • Orders can be canceled before shipment
  • If already shipped, the return process must be followed


7. Return Instructions

Pack the item securely in its original packaging

Include all accessories and documentation

Use the provided return instructions and label


8. Refund Process

Refunds are processed within 7 business days after inspection

Funds are returned to the original payment method

You will receive a confirmation email once completed


9. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Hygiene-related items (unless unopened and unused)


10. Restocking Fees

We do not charge any restocking fees on returns.


11. Return Address

Returns should be sent to:


12. Legal Rights

This policy does not affect any statutory consumer rights applicable in your country of residence.


13. Need Help?

If you have any questions, please contact our support team—we’re always happy to assist.